We offer a range of services designed for your comfort and peace of mind throughout your stay.

Reception: Available 24 hours on the ground floor to provide assistance, information, and resolve any inquiries during your stay.

Check-In and Check-Out: Check-in from 3:00 PM; check-out until 11:00 AM. You may request late check-out with additional charges.

Internet: Free Wi-Fi throughout the hotel (Grand Wifi).

Floors and Common Areas: 3 floors, 2 lounges on the first floor, and the Grand Secret Garden Roof Top on the third floor, with city views.

Swimming Pool: Located at the Beach Club, open 10:00 – 19:00, with towels and welcome drink included.

Library: First floor, with books and chess sets, overlooking the Guadiana River.

Event Rooms: 2 magnificent lounges on the first floor, suitable for meetings or celebrations.

Laundry: Regular and express laundry service, except Saturdays, Sundays, and holidays. Clothes delivered before 3:00 PM are returned the next day; after that, within 48 hours.

Security: CCTV throughout public areas and fire extinguishers on every floor.

Parking: 4 free spaces in front of the hotel (first come, first served); paid and free parking options nearby.

Emergencies and Health: Police, fire department, hospital, and health center contacts available at reception. First aid kit also available.

Transport: Taxi and transfer services available upon request at reception; special rates for Beach Club transfers.

Activities and Leisure: Information and bookings for excursions, boat trips, or sports available at reception.

Shopping and Food: Nearby supermarkets: Continente (7 min), Lidl (10 min), Intermarché (5 min).

Rules of Conduct: Quiet hours 22:00 – 07:30; proper attire in common areas is recommended.